Return Policy

At Alvara, we want you to feel confident in your purchase. Please review our return and refund policy below.

1. Return Window

You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be in the original packaging

• Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Opened or used beauty/skincare products

• Final sale or clearance items

• Gift cards

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund at no additional cost.

5. Return Process

To start a return, contact us at support@helloalvara.store with your order number and reason for return. If approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company

• Contact your bank

If you still have not received your refund, please contact us at support@helloalvara.store

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@helloalvara.store

9. Contact Us

For any return or refund questions, contact:

Email: support@helloalvara.store